Frequently Asked Questions
If you have a question about our website or our service, you may find the answer here. If not, please don't hesitate to contact us.
What does my order status mean?
Please see the Order Status page for a full explanation of the order status.
How do I order chop service for an item?
Please go to the product details page by clicking on the item picture from the search results. There you will see a checkbox 'Apply chop service' which will bring up a new window to allow you to enter the details of your chop order.
You can also do this by searching for items in the basket page, which may be quicker for you if you already know the item number you require.
You can also do this by searching for items in the basket page, which may be quicker for you if you already know the item number you require.
Why do I get 'Page cannot be displayed' when I try to order chop service?
If you are using Internet Explorer, this is most likely because of a security setting in your browser.
To enable the chop window to display, please go into internet options, then click security, trusted sites, sites, and then add the address https://config.arqadia.co.uk to the trusted sites zone.
This issue is currently being investigated and we will endeavour to resolve it as soon as possible.
To enable the chop window to display, please go into internet options, then click security, trusted sites, sites, and then add the address https://config.arqadia.co.uk to the trusted sites zone.
This issue is currently being investigated and we will endeavour to resolve it as soon as possible.
I requested a password reset but did not get an e-mail. Why is this?
This could be because the e-mail address you are requesting a password for is not setup as a login on our site. If this happens to you, please contact us, quoting your account number, and we will get a working login for you as soon as possible.
How do I enable 'Shop mode'?
'Shop mode' enables you to temporarily hide prices on the website, so you can browse products with a customer present. To turn on this feature, use the toggle in the 'my account' dashboard.
If you would like more control over your login permissions, including permanently hiding prices for a login, disabling ordering or access to financial information, you may be interested to hear about 'account permissions'. Please speak to your Larson Juhl representative to discuss your particular requirements.
If you would like more control over your login permissions, including permanently hiding prices for a login, disabling ordering or access to financial information, you may be interested to hear about 'account permissions'. Please speak to your Larson Juhl representative to discuss your particular requirements.
I keep getting an error when I try to checkout
If you usually pay for your orders by card, and something goes wrong with the online payment, this can cause an error after subsequent checkout attempts.
Please try going to the basket page, having at least one item in your bastet and then clicking the 'empty basket' link on the right.
This link should reset the data required by the checkout process and then you should be able to enter a new order and checkout normally.
If this does not work for you, please contact our customer service department.
Please try going to the basket page, having at least one item in your bastet and then clicking the 'empty basket' link on the right.
This link should reset the data required by the checkout process and then you should be able to enter a new order and checkout normally.If this does not work for you, please contact our customer service department.
Getting in touch:
Call Centre Tel: 01234 852777Call Centre Fax: 01234 840735
International Sales Tel: 00 44 1234 846307
International Sales Fax: 00 44 1234 840190
Or click 'Customer service' at the top of the site to use our contact form.
