Return policy

If you have a query with an order, please call our Customer Service  Advisors as soon as possible and we will sort it out promptly and  efficiently.
Customer Service Tel.  +44 (0) 1234 852777
When  you receive your order, please check the number of parcels and the  outer packaging for damage. Please ensure your delivery note is signed accordingly, clearly stating the number of parcels missing or damaged. Do not sign as ‘unchecked’ as this will not be acceptable  should you subsequently wish to make a claim. All claims for non, part or damaged deliveries must be reported within 7 days from the date of the invoice.  Do not destroy goods  subject to a claim.
We can only accept returned goods by prior  arrangement. Unauthorised returned stock lines will be subject to a  minimum restocking charge of 20% of the current price, plus the cost of  the carriage (please refer to our terms and conditions).
We do not accept mitred lengths for credit. All authorised, returned stock must be packaged securely.
When  reporting a fault please quote batch number for mouldings and frames  and mill reference for mountboard. These numbers can be found on the  packing label.
All claims for damages must be advised within 7 days  of receipt of the goods, and claims for non-delivery or shortages must  be received within 7 days of the invoice date.

Failed Collections

Failed collections will be subject to a £20 collection charge.