If you have a query with an order, please call our Customer Service Advisors as soon as possible and we will sort it out promptly and efficiently.
Customer Service Tel. +44 (0) 1234 852777
When you receive your order, please check the number of parcels and the outer packaging for damage. Please ensure your delivery note is signed accordingly, clearly stating the number of parcels missing or damaged. Do not sign as ‘unchecked’ as this will not be acceptable should you subsequently wish to make a claim. All claims for non, part or damaged deliveries must be reported within 7 days from the date of the invoice. Do not destroy goods subject to a claim.
We can only accept returned goods by prior arrangement. Unauthorised returned stock lines will be subject to a minimum restocking charge of 20% of the current price, plus the cost of the carriage (please refer to our terms and conditions).
We do not accept mitred lengths for credit. All authorised, returned stock must be packaged securely.
When reporting a fault please quote batch number for mouldings and frames and mill reference for mountboard. These numbers can be found on the packing label.
All claims for damages must be advised within 7 days of receipt of the goods, and claims for non-delivery or shortages must be received within 7 days of the invoice date.
Failed collections will be subject to a £20 collection charge.