How we do Business

Placing an order

Our friendly and professional Call centre Advisors are waiting to take your orders and answer your queries.
Call Centre Tel: 01234 852777
Call Centre Fax: 01234 840735
Customers order placed on-line will receive a unique order number, which determines the shipping priority.
However you choose to contact us, please always remember to quote your account number.
Please note: All of our mouldings, excluding artcore, can be purchased in lengths, metres, packs, boxes and via our chop service. When ordering by the metre, we will always ship to the nearest pack size. In some cases, this may result in you receiving more moulding than you require.
If you require a small and exact number of lengths, we would therefore recommend that you order by the length.
Please ask our Call Centre for details. Please note: calls may be recorded for training purposes.

Additions to an order

Each order you place has a unique order number. If you wish to amend or add to your purchase simply call back quoting your original order number and if the order has not already gone through to the warehouse we will attempt to consolidate with all your existing orders.

Showroom Sales

If you are an account holder you can collect your order from our trade counter, which is open daily from Monday to Friday, 9.00am to 4.00pm (closed between 1.00-2.00pm daily)
You will need to visit the showroom first and ring your order through to the Call Centre. When your order is processed you may then collect it from the Trade Counter.
Showroom opening times 9.00am - 1.00pm, 2.00pm – 5.00pm – closed between 1-2pm daily.
Please note: we do not accept cash or cheques from non-account trade customers.

Credit Terms

Payment is due within 30 days of the invoice date. Please quote your account number on all payments.
If you have any queries our Credit Control department is here to help:
Credit Control Tel: 01234 846321
For all Credit Note requirements, please contact:
Call Centre Tel: 01234 852777
Proforma customers please note we only accept payment by credit card/debit card with the exception of AmEx and Electron.  

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